CPAP & Respiratory Care FAQ

Do all CPAP products require a prescription?
Prescription requirements depend on the product and applicable rules. Each product page will clearly show whether a prescription is required.

Can I order accessories without a prescription?
Many replacement parts and accessories do not require a prescription. Check the notice on the product page before ordering.

How do I know whether a part is compatible?
Check the Compatible With section and model number on the product page. Contact support before ordering if your exact model is not listed.

When will an Rx order ship?
Prescription-required products remain on hold until the prescription is received, reviewed, and marked Approved.

Where should I send medical documents?
Only use the approved secure prescription workflow. Do not send medical records through the general Contact page or ordinary email.

What is included with a product?
Every product page lists the package contents. Accessories shown in lifestyle images may not be included.

How do returns work?
Eligibility depends on product condition, hygiene restrictions, and the posted return policy. Contact support before returning opened respiratory products.